Co-op Transforms Convenience Stores with Royal Mail Parcel Services
Londen, vrijdag, 6 juni 2025.
Co-op is introducing an innovative parcel service concept this summer by installing 100 Royal Mail parcel lockers in its convenience stores. These 24/7 available lockers offer customers unprecedented flexibility in sending and returning packages. Users can pre-pay online, print labels via QR code, and drop off parcels at any time. After completing this rollout, Co-op will have more than 900 parcel lockers, further strengthening the company’s position as a progressive retailer in service delivery. This strategic partnership responds to the growing consumer need for convenience and speed in shipping and return processes.
Strategic Expansion of Parcel Services
Co-op will introduce 100 new Royal Mail parcel lockers in its convenience stores this summer, which will increase the total number of parcel lockers at Co-op to more than 900 [1][2]. These lockers will provide customers with the ability to send and return pre-labelled packages 24/7 [3].
Technical Innovation in Parcel Service
The new lockers offer advanced features such as online labelling and shipping cost payment via QR code scanning [4]. George Hayworth, head of online development at Co-op, emphasises that this service fits within the strategy to transform convenience stores into multi-functional service centres [2].
Retail Context and Market Position
The partnership with Royal Mail is part of a broader trend where retailers are expanding their service networks. Sainsbury’s started similar parcel locker services earlier this year [5]. Co-op is currently collaborating with multiple parcel locker operators including Amazon, InPost, Quadient, and Yeep [2].